Terms of Service
Last updated: June 2026
1. Agreement
These terms govern your use of the NullDrift website and, for customers, the services described in your signed order or statement of work ("SOW"). By using the site or engaging us, you agree to these terms.
2. The service
NullDrift designs and installs AI-assisted automation on top of your existing booking/EMR and ad-lead tools. Every patient-facing message — replies, bookings, follow-ups — is queued for one-click human approval. Nothing is sent or booked automatically unless you explicitly enable auto-send for specific, defined categories in writing.
3. Your responsibilities
- Maintain your own accounts and authorize the API connections required to deliver the service.
- Review and approve queued actions; you remain responsible for communications sent to your customers.
- Ensure your use complies with applicable law and the terms of the platforms you connect (your booking/EMR, ad platforms, messaging/SMS providers).
4. AI-assistance disclosure
Outputs are generated with AI assistance and are intended as drafts for human review. We do not guarantee specific results; illustrative figures (e.g. "50%+ in 30 days," ROI calculator outputs) are estimates, not promises.
5. Fees
Fees are set in your SOW (e.g. fixed-scope install plus optional retainer). Unless stated otherwise, fees are non-refundable once work has begun for the corresponding milestone.
6. Confidentiality & data
Each party will protect the other's confidential information. Our handling of personal data is described in the Privacy Policy. For operational data we act as your processor, using least-privilege, scoped credentials.
7. Warranties & liability
The site and service are provided "as is" to the extent permitted by law. To the maximum extent permitted, our aggregate liability is limited to the fees paid for the service in the three months preceding the claim. We are not liable for indirect or consequential damages.
8. Termination
Either party may terminate per the SOW. On termination we stop processing your data and, on request, delete or return it, subject to legal retention requirements.